Computer Music Shop www.ComputerMusicShop.com 520 West 21st Street Sales@ComputerMusicShop.com Suite G2-712 (800) 791-0430 Norfolk, VA 23517 Fax: (757) 390-2062 A Division of Student Software Store Find quick answers to your questions below...

Order Process • Do I have to pay sales taxes? • How do I Order? • What are my payment choices? Order Status • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • I received the wrong product. • When will my order ship? Academic Orders and Eligibility • What are the Academic Eligibility requirements? • What is the difference between educational versions and the real version? School Purchase Orders and Site Licenses • Do Accept School Purchase Orders? • How do Schools purchase Site Licenses?

Return Policy • What is your Return Policy? Shipping • How do I track my order? • Do you ship to my country? • How much are your shipping and handling charges? Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you?